google-site-verification=smjwLLDChw-fby_3-wTyCobDmm4VPs0EYi-emg_aDyw
top of page

Frequently Asked Questions

What do you require of me and my dog?

We ask that our guests meet three criteria to be able to enjoy our services. First, they must be up-to-date with all their vaccines including DA2PP, Rabies and Bordetella (aka. kennel cough). Second, they must be sociable with other dogs and people, this means that your dog isn’t aggressive and that they are comfortable being handled by strangers. Third, all dogs over 10 months should be spayed or neutered, though exceptions may be granted on a case by case basis.

What are your check-in and check-out times?

Check-ins and check-outs are anytime during our open hours at the bottom of this page. However, if you are  dropping off your dog for an overnight stay, we suggest to drop off at least a few hours before closing time. That will give your dog time to get acquainted and comfortable with the space, with us and with the others dogs. 

Do I need to book in advance?

If your dog has never been with us before, we do require an advance booking for any service.

 

Regular furry friends do not need a reservation for daycare, however a heads-up is always appreciated. For out-of-town guests, we cannot guarantee that we will have room for drop-ins on any given date. If you would like to pre-book you can contact us at (403) 762-3647 or via email at 762dogs@gmail.com.

What kind of dogs are you able to accommodate?

We are generally able to accommodate dogs of all ages and sizes as long as they meet are three criteria listed above. Unfortunately we can never guarantee that we will be able to accommodate your dog if they have any behavioral or medical issues.

However we are generally able to accept anxious dogs, older dogs, dogs with disabilities such as blindness and missing limbs, puppies, and dogs with medical conditions that don’t require constant medical care. We are unable to take dogs that have any kind of aggressive history wither towards people or other animals. To find out if we would be able to take your dog please contact us at (403) 762-3647 or 762dogs@gmail.com. Please note that we accept dogs on a case by case basis and we reserve the right to refuse service for any reason.

Am I able to come pick up my dog after your closing hours?

 

In the past we have received many requests for after-hours pick ups and/or late night check outs. We have sometimes been able to accommodate these requests, but often have not (to the disappointment of both us and the owners).

 

As a result, we have worked hard to get to a position where we can extend our hours until 7pm on Friday, Saturday and Sunday’s - this allows our overnight dogs even more cuddle time before bed, our daycare dogs more play time/wind down before being picked up, and gives owners more time to enjoy this wonderful mountain town before pick up time.

 

We will always do our best for our customers to meet their requests wherever possible, including accommodating late check outs for emergency situations. However, we are a small team. This means that whilst we offer a more personalized experience and care to each of our furry friends, it can also mean that we cannot guarantee staff availability after our closing hours. Likewise, our wonderful staff need our down time to be full of energy to care for your pups to the standard that we do!

 

Please do not hesitate to reach out to our team if you are in need of a late check out, so we can figure out the best solution together!

 

Please note: Where we are able to accommodate requests for check outs after our closing hours, extra fees will apply.

What is Cooper's Club?

Cooper's Club is one of the ways we show appreciation for our local community and regular daycare and overnight boarding visitors. The dogs that come to see us frequently are known to our staff on a very personal level are invited to join Cooper's Club, and have access to our separate online booking feature under "Cooper's Club".

Additional Fees

New Customer, $5:

This is a one-time fee for all new customers, on their first day with us, daycare or overnight boarding. On a dog's first day, we'll create a file for the owner and the pup, take time assessing your dog either over the phone or via email when you make the reservation, and then again observing their behavior and personality with us and the other dogs.

Last Minute booking for first-time customer, $15:

This is the same fee as the "New Customer" fee, however there is an extra $10 charge if the reservation was made last minute. We consider a reservation to be "last minute" if it was made the day-of, or the day before but after our opening hours. 

Un-Altered male or female above 10 months old OR above 60 lb, $15/day:

This fee is charged if we are able to accommodate the dog, and is added to every day the dog is with us. Taking in an un-altered dog over our age or weight limit is an exception.

In most cases, it is not the dog itself that will show aggressive behavior, but the other dogs around, even if they are all well socialized with other dogs. Un-altered dogs also tend to mark inside, and other dogs will proceed to mark on the same spot as well, which creates a pattern and is hard for us to fully get rid of the sent and traces of urine. 

Early Check-in, $20 (Earliest 7:15):

We can sometimes accommodate early check-ins before our opening hours. Please contact us to verify we are able or not to do it. 

bottom of page